A penalty is applied to an account due to a violation of our Code of Conduct. Penalties are issued based on behavior, severity, and number of offenses.

If you think the penalty on your account was a mistake, you can appeal the decision by submitting a ticket within 14 days of the penalty taking effect. Your case will be sent for review, and you can expect a response within 10 days. A decision will be upheld if the initial evaluation and penalty was appropriately applied, lifted if the penalty was inaccurately applied, or modified if during the review a more suitable penalty is identified.

You are allowed to submit one appeal only for a penalty.